At Tom Supplies, we strive to ensure you are completely satisfied with your purchase. If you are not satisfied for any reason, we offer a simple and hassle-free return and refund process.

Returns

• Eligibility: You may return most items within 30 days of receipt for a full refund, provided the items are in their original condition and packaging.
• Non-Returnable Items: Certain items are non-returnable, including:
  • Customized products
  • Clearance items
  • Gift cards

Return Process

1. Initiate a Return: To initiate a return, please contact our customer service team at Email to request a Return Merchandise Authorization (RMA) number.
2. Packaging: Securely package the item(s) you wish to return. Include the original receipt or proof of purchase.
3. Shipping: Send the return package to the address provided by our customer service team. You are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., defective or incorrect item).

Refunds

• Processing Time: Once we receive your returned item, we will inspect it and process your refund within 5-7 business days.
• Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please allow additional time for your bank or credit card company to process the refund.

Exchanges

If you need to exchange an item for a different size or color, please return the original item following the above process and place a new order for the desired item.

Contact Us

If you have any questions about our returns and refunds policy, please contact us at [email protected].